Frequently Asked Questions
Please browse below for questions and answers about PelPro products.
Top Questions
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My Stove is no longer feeding pellets, why?
My control board is not working, why?
My control board is not working, why?
There are several possible causes for the control board not to work. If the control board has no lights, after checking your power source, you’ll want to check the wires to ensure all the connections are tightly connected. Next, we would check that power is getting to the control board. It is recommended to have the stove on a surge protector in case of significant changes in power flow. Power outages or electrical surges common during storm events can cause the board to fail (short out). If the problem persists, please see the Troubleshooting Your PelPro Stove with Dial Control video.
Will my PelPro stove work if the power goes out?
Will my PelPro stove work if the power goes out?
PelPro stoves require 120VAC to operate so a combustion fan can run to remove the exhaust. Depending on ambient pressures in the home, some smoke can fill the fire box during a sudden loss of power causing the fan to turn off. In the event of a power outage, these stoves can be plugged to a steady state generator to continue operating.
Battery backup systems are available from Tripp-Lite. A good inverter/charger with auto switching paired up with a marine deep cycle battery can keep you warm when the power is out.
Does my PelPro stove come with a thermostat?
Does my PelPro stove come with a thermostat?
PP130, PP130-B, PP150, PP70, PP60, PP60-B cannot have an external thermostat. They run on off an internal temperature sensing system and come with a standard dial control that allows you to adjust and to maintain a desired temperature (comfort level).
TSC90 and PPC90 Cast iron pellet stoves do not ship standard with an external thermostat but can have one added.
Why is there smoke coming into my room?
All PelPro appliances are designed with seals that are tight and designed to seal the door completely when it is shut. If smoke is coming into your room, it is likely due to the venting or a dirty stove. Perform a thorough cleaning and check all the venting joints and confirm they have been sealed with high temperature silicone, especially the connection where the venting (chimney pipe) meets the unit. This can also sometimes occur if the appliance is not cool before loss of power or unplugging.
The fan is making a lot of noise, why?
The most often cause of noisy fans is from the impellers (fan blades) becoming dirty over time. Bearings can fail over time and the fan would need to be replaced. See the Maintenance section of your owner’s manual orpelprostoves.com.
Do I need to run fresh air to the stove from outside?
An Outside Air Kit is recommended with every appliance; important to note that mobile homes require that an Outside Air Kit be installed. It is strongly recommended that local building codes always be verified prior to installation in all types of homes. Some localities require Outside Air Kits to be installed.
What is the warranty?
What is the warranty?
Below is the current PelPro warranty policy. Your actual warranty may vary based on the purchase date of your product. The warranty that shipped with your product is the warranty that will be honored by PelPro.
For more information, please review the full PelPro Product Warranty.
1 Year: Electrical Parts
5 Years: Steel Parts (excluding burn pot)
90 Days: All replacement parts are covered for remainder of original warranty period or 90 days, whichever is longer
Do you have service technicians?
Our appliances are meant to be operated and maintained by the consumer. However, if you are uncomfortable performing service on your appliance, please contact and hire a local specialty hearth dealer or chimney sweep for assistance. You can also visit www.nficertified.org to find technicians certified by the National Fireplace Institute in your area.
Can I order replacement parts?
Replacement parts can be ordered online here.
Cleaning & Maintenance
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How often do I need to clean my PelPro stove?
PelPro stoves require daily, weekly, and seasonal cleaning depending on how often the stove is used. Routine cleaning is essential for peak performance.
To view a full recommended schedule, view this chart.
How do I clean the combustion fan?
Cleaning the combustion fan is an important part of caring for your PelPro unit.
How do I clean the convection fan?
Cleaning the convection fan is an important part of caring for your PelPro appliance.
How do I replace the combustion fan?
Learn how to remove and replace the combustion fan on your Pelpro unit.
How do I replace the control board on stoves with the Acutron control (pre-2014)?
Learn how to replace the control board on stoves with Acutron control built prior to 2014.
How do I replace the convection fan?
Learn how to replace the convection fan on the PP70/PP130/PP130-B/PPC90 (cast iron) and TSC90 (cast iron) models.
How do I replace the feed motor on stoves with the Acutron control (2014)?
Learn how to replace the auger motor in your Pelpro appliance.
How do I replace the feed motor on stoves with the dial control?
Learn how to replace the feed motor on the PP60/PP60-B/PP70/PPC90/TSC90/PP130/PP130-B model units.
How do I replace the igniter on stoves with the Acutron control (pre-2014)?
Learn how to replace the igniter on your Pelpro appliance.
How to Replace Your Ignitor: PP60/PP60-B/PP70/PPC90/TSC90/PP130/PP130-B
Learn how to replace the ignitor on your PP60/PP60-B/PP70/PPC90/TSC90/PP130 or PP130-B unit.
Installation
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What types of venting should I use?
PelPro stoves require a 3” or 4” diameter type “L” or “PL” venting system.
What is the difference between the combustion fan and convection fan on my PelPro stove?
The combustion fan works by pulling air into the appliance to feed the fire as well as pushing exhaust out the chimney. The convection fan works by pushing the warm air generated by the fire into the room to help circulate heat.
Do I need surge protection with my PelPro stove?
Yes, it is recommended to use a surge protector as PelPro appliances have digital components that could be negatively affected by a power surge.
Do I need to use a non-combustible hearth pad underneath my PelPro stove?
Yes, all pellet stoves require a non-combustible floor protector (such as a hearth pad) on floors that have combustible material on them, such as wood, carpet, or vinyl. The floor protector should extend beneath the appliance and to the front, sides, and rear as indicated in the owner’s manual. Refer to your owner’s manual for the hearth pad size required for your specific stove.
Does the cost of the stove include everything I will need for installation?
The Manufacturer’s Suggested Retail Price (MSRP) shown on the website includes the PelPro appliance price only. Venting, accessories, and hearth pads will be priced separately.
How do I remove the PP130 stove from its pallet?
Watch now to see how to quickly and easily remove the PP130 from the pallet.
Operation
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How do I know which control my PelPro stove has?
The dial control allows you to adjust your product with ten heat settings.
The Acutron control allows you to select four feed rates and five fan speeds.
The digital control allows you thermostatic control of your product.
How do I operate a PelPro stove with the Acutron control?
Learn how to operate your PelPro stove with the Acutron control.
How do I operate a PelPro stove with the dial control?
Learn how to operate your PelPro stove with dial control.
What should I know about using my PelPro stove for the first time?
Using your PelPro stove for the first time? Learn some tips for safely firing up your PP60/PP60-B/PP70/PP130 or PP130-B unit.
Service
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Where can I purchase a PelPro stove?
PelPro products can be purchased at a variety of retailers. Contact us for a list of approved retailers.
Where can I purchase PelPro service parts?
You can order service parts online here and have them shipped directly to you.
Can I buy service parts from the dealer where I purchased my PelPro stove?
Most retailers do not carry parts. Replacement parts can be ordered online atPelPro Stovesand shipped directly to you.
Can service parts be returned if they don’t solve my problem?
All sales are final and parts cannot be returned for refund.
What if I’m uncomfortable performing service on my PelPro stove?
Our appliances are meant to be operated and maintained by the consumer. However, if you are uncomfortable performing service on your appliance, please contact and hire a local specialty hearth dealer or chimney sweep for assistance. You can also visitwww.nficertified.orgto find technicians certified by the National Fireplace Institute in your area.
Other
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Where can I view your Privacy Policy?
View our privacy policy.
