Forge & Flame

We're Here to Help

For all service-related inquiries you can browse our Common Questions for Vermont Castings, Harman, or Quadra-Fire or contact your local dealer.

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Ask A Question. Find answers to your questions below.

Your local authorized dealer is your first stop for sales, troubleshooting, maintenance, or service related inquiries. For inquiries beyond that, please fill out the contact form and allow our customer care team up to 1 business day for a response.

Contact Center Numbers and Hours:

Harman: 1 (800) 664-3119

Quadra-Fire: 1 (800) 926-4356

Vermont Castings: 1 (877) 427-8368

PelPro & WoodPro: 1 (877) 427-3316

Monday through Wednesday: 8:30 a.m. to 3:00 p.m. (CST)
Thursday: 9:00 a.m. to 3:00 p.m. (CST)
Friday: 8:30 a.m. to 3:00 p.m. (CST)
Closed Saturdays, Sundays and most major U.S. holidays.