Forge & Flame

We're Here to Help

Step 1: For all service-related inquiries you can browse our Common Questions for Vermont Castings, Harman, or Quadra-Fire or contact your local dealer.

Step 2: Your local authorized dealer is your first stop for sales, troubleshooting, maintenance, or service related inquiries. For inquiries beyond that, please fill out the contact form and allow our customer care team up to 1 business day for a response.

Support

How can we help?

Product or buying help

Choosing a stove, pricing, sizing and where to buy.

Owner support

Manuals, FAQs and troubleshooting for a unit you already own.

Parts and service

Service parts lists, service manuals and dealer service support.

Dealer enquiries

Apply to carry Forge & Flame brands, or reach dealer support.

General enquiries

Anything else — send the team a message and we'll route it.

First Name

Last Name

Address 1

Address 2

City

State-Province

ZIP Code

Email

Phone

Which brand do you have questions about?

Model number

Serial number

How can I find the model or serial number? Each fireplace has a rating plate either inside the operating door or in the lower controls cavity. On that rating plate is your model number and serial number. Wood-burning fireplaces have a metal serial/model plate in the upper left side or right side of the firebox, or riveted on the smoke shield behind the screen. Gas burning fireplaces and inserts have a serial/model/rating plate in the lower cavity controls area. Gas stoves have a serial/model/rating plate attached to the back of the stove or inside the pedestal base. Pellet and wood stoves have a rating plate riveted to the back of the stove.

My question is:

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Contact center numbers and hours

1-833-535-8173

Monday through Wednesday: 8:00 a.m. to 4:30 p.m. (CST)
Thursday: 9:00 a.m. to 4:30 p.m. (CST)
Friday: 8:00 a.m. to 4:30 p.m. (CST)
Closed Saturdays, Sundays and most major U.S. holidays.