I CAN’T TURN OFF MY FIREPLACE WITH MY TRANSMITTER. UP UNTIL TODAY MY REMOTE CONTROL UNIT HAS OPERATED PERFECTLY. HOW COME I CAN’T TURN IT OFF TODAY?

If it has been operating error free in the past, you’ve probably turned on a switch that is preventing the receiver from receiving the off signal from the transmitter. Typically there are three ways to turn on the burner that will override the remote control unit

  1. Usually there is a rocker switch that is located around your burner which, if in the "ON" position, it will override the remote.
  2. There may be a wall switch that allows you to turn your burner on.
  3. A slide switch on the receiver has been moved to the "ON" position.

Any of these conditions will prevent the transmitter from electronically communicating with the receiver. If so, follow the below to correct each condition

  1. Usually there is a rocker switch that is located around your burner which, if in the "ON" position, it will override the remote. Turn the switch to "OFF."
  2. There may be a wall switch that allows you to turn your burner on. Turn the switch to "OFF."
  3. A slide switch on the receiver has been moved to the "ON" position. Slide the switch on the receiver back to the center or remote position.

Once all switches have been reset to the correct position, the remote control unit should be back in control of your fireplace and the transmitter & receiver should communicate electronically again.