Vermont Castings Common Questions
Browse our common questions section for answers to questions about our products, installation, service, maintenance, and more.
PARTS, SERVICE AND WARRANTY
- Where can I get an owner's manual?
- Where can I find a service technician / chimney sweep?
- Who do I contact if I have a problem with my unit?
- Where can I purchase units / parts / accessories?
SAFETY AND INSTALLATION
- The mantel surface above my fireplace is hot to the touch, is this a fire hazard?
- Is it safe to mount televisions, electronics or other valuable items above my fireplace?
- Our brand new fireplace has smoke coming off the paint, is this normal?
OWNER INFORMATION
- Can I convert my vent free fireplace or log-set to another gas?
- How do I find the model number of my Vermont Castings product?
- Our gas appliance worked fine the first few seasons, but now we have to re-light the pilot frequently.
- Why isn't there a phone number where I can reach Vermont Castings customer service?
REMOTE CONTROLS
- What is the length of warranty for Ambient Technologies products?
- How far away will the transmitter communicate with the receiver?
- The operating instructions state “In manual mode, the transmitter will not turn off the appliance even if the room temperature is above the target temperature.” What does this mean?
- I’ve noticed when my wife parks her car in the garage our fireplace comes on. Can an outside source influence the operation of my remote control unit?
- I can’t turn off my fireplace with my transmitter. Up until today my remote control unit has operated perfectly. How come I can’t turn it off today?
WOOD STOVES
- Do I need a permit to install my wood stove?
- What type of floor protection do I need under my stove?
- Will I need wall protection?
- What is the best way to store firewood?
- Why does my stove smoke or puff smoke?
- What advantage is an ash drawer?
- What does the term EPA mean?
- What is the technical data per the 2015 Standards of Performance for residential wood heaters?
- Why does the EPA tag on my stove say a different efficiency than the specs published for the stove by the manufacturer?
- Why does my glass get so dirty?
- What do I use to clean my wood stove glass?
- When do I need to replace my stove gaskets?
- Why does the fire go out or smolder when I close the door or the bypass damper?
- Why do I need a thermometer?
