Harman Common Questions
Browse our common questions section for answers to questions about our products, installation, service, maintenance, and more.
General
- What are the benefits to heating with pellets rather than gas/oil/electric heat?
- What are wood pellets made of?
- What is the best way to store wood pellets?
- Do wood pellets go bad?
- How do I know which pellet appliance is right for my home?
- Can I hook up a thermostat to my pellet appliance? Where should I place the thermostat?
- Is my pellet appliance EPA certified?
Maintenance and Troubleshooting
- Why does my fireplace glass get dirty so quickly?
- How can I clean my fireplace glass?
- Where can I get help if my appliance is not working correctly?
- How often should I have my fireplace inspected?
- How often should I perform maintenance on my pellet stove?
- Do I need to hire a fireplace professional?
- Is soot buildup on fireplace and pellet stove glass normal?
- Is hard buildup in my firepot a problem?
- If I find unburned pellets in my ash pan, can I reuse them?
- If pellets are feeding into my stove why won’t it light?
- Why does my pellet stove keep shutting down?
- Why won’t my pellet stove shut off?
- Why is my pellet stove so loud?
Installation
- How can I find the model or serial number on my pellet stove?
- Do I need a chimney to install a pellet stove?
- What size vent pipe do I need for a pellet stove?
- Can I use an existing vent pipe for a new pellet stove?
- Can a pellet insert be installed without an existing fireplace?
- Where can I install a pellet stove?
- Do I need floor protection or a hearth pad for my pellet stove?
- Do I need an outside air kit for my pellet stove?
- Do I need a permit to install a pellet stove in my home?
Purchase
- Can I buy a pellet stove directly from Harman Stoves?
- Where can I find Harman Stoves warranty information?
Operation
- Why won’t my pellet stove feed pellets?
- Why is my pellet stove flashing?
- Where should I put my Harman pellet stove room sensor probe?
- How do I start up or shut down my pellet stove?
- What happens if my pellet stove is running and loses power?
- Why doesn't my pellet stove heat my entire house?
- Why does my pellet stove use so many pellets?
