Do you have a technical support department?

Forge & Flame values your experience and is committed to helping you enjoy the warmth and timeless tradition of our products. 

Heritage Brands 

For Harman, Vermont Castings and Quadra-Fire units, we recommend contacting your local Forge & Flame dealer. These professionals are expertly trained to maintain, clean and troubleshoot your Forge & Flame unit, offering in-person resolutions. Additionally, see our extensive troubleshooting guides and common questions: 

• Harman Owner Resources

• Quadra-Fire Owner Resources 

• Vermont Castings Owner Resources 

PelPro 

For PelPro units, please refer to our extensive troubleshooting guides and videos. If the guides and videos have not answered your question, we are here to help at 877-427-3316.  

When contacting technical support, it is important to have the model name and serial number ready to give the call agent. This is found on the metal label placed on the back of your stove. In addition, if you are having difficulties, pictures or videos can be sent to the agent for the best analysis of your needs.