Quadra-Fire Common Questions
Common Questions
- How can I connect my thermostat to my pellet stove? And where should I position my thermostat?
- Can I purchase parts direct from Quadra-Fire? What is my warranty?
- Do wood pellets go bad?
- Do you have a technical support department?
- How do I know which pellet stove is right for my home?
- How do I locate a Quadra-Fire dealer for service?
- Is my pellet stove EPA certified?
- Why should I heat my home with pellets versus gas, oil, or electricity?
- What are wood pellets made of?
- What is the best way to store wood pellets?
- Where do I find the model/serial number on my Quadra-Fire stove?
Pellet Products: Installation
- Do I need an existing fireplace to install a pellet insert?
- Can I use my existing vent pipe with my new pellet stove?
- Do I need to protect my floors from my pellet stove?
- Do I need a chimney to install a pellet stove?
- Do I need a permit to install a pellet stove in my home?
- Where in my home can I install a pellet stove?
- What is an Outside Air Kit? Do I need to use one?
- What size vent pipe do I need for my pellet stove?
Pellet Products: General Operation
- How do I start up or shut down my pellet stove?
- How do I use my stove in a power outage? Can I hook up a generator?
- Why did my stove stop feeding pellets?
- What happens if my pellet stove loses power?
- Why does my stove use so many pellets?
- Will a pellet stove heat my entire home?
Pellet Products: Troubleshooting/Maintenance
- Can I perform the maintenance myself, or do I need to hire a professional?
- How often do I need to perform maintenance on my pellet stove?
- Can I reuse unburned pellets from the ash pan?
- Why does my stove make a roaring sound?
- Why is there so much soot on the glass and smoke entering my home?
- Pellets are feeding, why won’t the stove light?
- Why is there buildup in my firepot?
- Why did my stove shut itself down?
- Why will my stove not shut off in the off position?
Maintenance
- Can I use my gas or wood appliance if my home has lost power?
- How can I eliminate the odor in my wood-burning fireplace?
- How do gas fireplaces vent?
- How do I clean my glass?
- How do I light my pilot?
- How do I remove the glass from my fireplace?
- My fan kit is too noisy. What can I do?
- Should I have any type of inspection done to my fireplace, stove or insert?
- Should I leave the batteries in my IPI system?
- Where can I get help if my appliance is not working correctly?
Installation
- Can I install a blower or fan kit on my fireplace after the fireplace has been installed?
- Can I install a fireplace, stove or insert myself?
- Can I install a traditional or plasma TV above a gas fireplace?
- Can I install one of your indoor fireplaces outside?
- Does the cost of the fireplace/stove/insert include everything I will need for the installation?
Purchase
Operation
- Can I adjust the flame height on my fireplace?
- Can I burn unvented logs in my wood-burning fireplace?
- Can I cover the louvers on my fireplace or insert face?
- Can I partially close the damper on my wood-burning fireplace so less air goes up the chimney?
- Can I position my gas logs in a different fashion or use a different log set?
- Can I shut the pilot off in the summer?
- How does the hand-held transmitter operate the functions of the fireplace?
- I have a fan kit on my gas fireplace, but it doesn't seem to blow much air.
- I have a fan kit on my wood-burning fireplace but it doesn't seem to blow much air.
- I have an odor in my gas fireplace.
- Should I leave the batteries in my IPI system?
- The fireplace flame does not turn on and off at the exact desired temperature. Why?
- The glass on my fireplace is unusually hot.
- The mantel on my fireplace is unusually hot.
- The temperature reading on my hand-held transmitter does not match my house wall thermostat. Why?
- What is an IPI ignition system?
- What’s the best way to start a fire in my fireplace?
- Why am I feeling a cold draft from my fireplace?
- Why do I have blue flames?
- Why will the blower not turn on right away?
- Will my gas hearth product still burn if I lose electricity to my home?
Gas Products
- Are gas hearth products expensive to operate?
- Can a gas fireplace be installed in a bathroom?
- Can a gas fireplace be installed in a bedroom?
- Can gas hearth products burn either natural gas or LP gas?
- Can I cover the louvers on my fireplace or insert face?
- Can I remove the glass panel on my gas fireplace?
- Can I use an existing masonry chimney as the vent for my gas fireplace?
- Doesn't the solid glass panel keep me from getting heat out of my direct vent gas fireplace?
- How do gas fireplaces vent?
- How often do I have to clean the gas fireplace and vent?
- What is the recommended burn-in procedure on a new gas fireplace?
Wood Products
- Can I add a fan to my wood-burning fireplace?
- Can I burn unvented logs in my wood-burning fireplace?
- Can I get glass doors for my wood-burning fireplace?
- Can I partially close the damper on my wood-burning fireplace so less air goes up the chimney?
- How can I eliminate the odor in my wood-burning fireplace?
- How do I convert my wood-burning fireplace that has a gas log set installed back to wood?
- How efficient is a wood-burning fireplace?
- How should I use the glass doors on my wood-burning fireplace?
- I have a fan kit on my wood-burning fireplace but it doesn't seem to blow much air.
- How does the Quadra-Fire wood burning system compare to a catalytic converter system?
Electric Products
- Are electric fireplaces expensive to operate?
- Are electric fireplaces safe?
- Do electric fireplaces have doors?
- Do electric fireplaces produce heat?
- How hard are electric fireplaces to install?
- What do electric fireplaces look like?
Remote Controls
- Can I have a hand-held remote control and a wall switch?
- Can the frequency of the remote be changed if I have something else activating the fireplace?
- How can I avoid accidental operation of the remote control while I am away from home for an extended period of time?
- How far away from the fireplace can I be and activate the fireplace with a remote control?
- I have questions or issues with the RC300 wireless remote control.
- My remote control is not working. Why?
- My remote will not turn my fireplace off. Why?
- The fireplace flame does not turn on and off at the exact desired temperature. Why?
- The temperature reading on my hand-held transmitter does not match my house wall thermostat. Why?
- What are the main components of the remote control?
- What can interfere with the operation of the remote control?
- What is required to use a remote control? And what is required to use a wall switch?
- What powers the remote control?
- Which remote control is right for me?
- Why should I buy a remote control?
- My WSK-MLT appears to be locked and will not turn on my fireplace. Why?
Gas Logs
- Are the flames on my gas logs adjustable?
- Can I convert my gas logs from LP to natural gas or from natural gas to LP?
- Can I position my gas logs in a different fashion or use a different log set?
- Can I remove my gas logs and burn wood on the hearth kit?
- Can the glass doors on my fireplace be closed when my gas logs are burning?
- How can I install gas logs if my gas line comes in from the left side?
- How do I clean my gas logs?
- How do I convert my wood-burning fireplace that has a gas log set installed back to wood?
- How do I know where I can place the gas logs?
- How do I size logs for my fireplace?
- How many different models and looks of gas logs can I choose from?
- How much do gas logs cost to operate?
- How much heat will I get from my gas logs?
- What are gas logs made of?
- What do I do if one of my gas logs breaks?
- What is the absolute minimum firebox size that will allow me to burn gas logs?
- What is the cost of installing gas logs?
- What is the cost of maintaining gas logs?
- Why do logs collect soot?
- Why should I buy gas logs?
- With gas logs, do I need the damper open all the time?
Other
- Can I change the look of my fireplace?
- Can I convert my gas fireplace to a wood burning fireplace?
- Can I convert my IPI system to a standing pilot?
- Can I convert my standing pilot fireplace to an IPI system?
- Can I shut the pilot off in the summer?
- Does a direct vent need to be on an outside wall?
- How can I find the model or serial number?
- How much gas does the pilot light use?
- Is direct vent the same thing as ventless?
- What does an outside air kit do and do I need one?
- What does the term zero clearance mean?
- What is a flue?
- What is an IPI ignition system?
- What is a safety pilot?
- What is the difference between "steady state" efficiency and AFUE?
- What is the technical data per the 2015 Standards of Performance for residential wood heaters?
